Questions & Answers
WHAT IS AN OPEN EDITION?
An open edition is a print produced with no preset limit to the number of copies that may be made. It will be listed on the print page if whether or not a print size you are purchasing is an open edition or limited edition size. Each print still comes with a Certificate of Authenticity.
WHAT IS A LIMITED EDITION?
A limited edition is a limited run of artwork in a particular size, each print is numbered and signed, and after all the available prints of that limited edition run are sold there will never be made another of that size.
Limited edition prints are signed and numbered in the bottom corners under the images frame and each comes with a certificate of authenticity listing its number within the edition run. Prices are graduated with these types of prints, so as the edition sells out, the price increases. Once an edition sells out, it will no longer be available ever again in that size, making these types of prints more collectible.
WILL MY PRINT BE SIGNED AND/OR EDITIONED?
Traditionally all open edition prints are still signed on the front bottom right corner underneath the frame of the image, however if you would rather your open edition print not have a signature on the front please feel free to email a note with your order and Atarah will instead sign the back of the print. For limited edition prints, they will always be signed and numbered on the front under the image’s frame. Both open and limited edition prints come with a certificate of authenticity.
DO YOU OFFER FRAMING?
Yes, we do offer custom framing! If there is a piece you’d be interested in purchasing framed please email us directly at email@example.com
WHAT SIZES/DIMENSIONS DO YOU OFFER OF THE IMAGE, BORDER, MAT AND FRAME?
We offer various sizes depending on the image itself, some images are square others are horizontal or vertical rectangles; all sizes available will be listed specifically for each print on their individual product page. If you do not see what you are looking for or want a custom size print please feel free to email us directly with your inquiry at firstname.lastname@example.org
WHAT IS YOUR RETURN POLICY?
Due to the custom nature of the artwork, all sales are final. Our policy is non-returnable and non-refundable. However, if you received the wrong order or your order was damaged in transit, please contact us directly at email@example.com for assistance.
WHAT ARE YOU STANDARD SHIPPING RATES?
Shipping will be calculated at checkout, standard rates depend on the size of the print you purchase but range from $45 to $80 domestic. All packages are fully insured with tracking information and signature confirmation.
DO YOU OFFER INTERNATIONAL SHIPPING?
We currently offer international shipping on a case by case basis. Please email firstname.lastname@example.org to request a quote for shipping any artwork to your international destination.
DO YOU OFFER LOCAL DELIVERY?
We offer free local pickup in Brooklyn and Manhattan, as well as local messenger service set up. For more information please email email@example.com before placing your order.
CAN I MAKE A CHANGE TO MY SHIPPING ADDRESS, EMAIL OR PAYMENT INFORMATION?
If for any reason you entered information incorrectly upon check out, please email us as soon as possible at firstname.lastname@example.org to request changes to your order.
If you you’d like to contact us regarding any press inquiries please email email@example.com